Each doctor's inbox, kept in one screen

The inbox is where all conversations that need a human end up - but sorted, routed, and pre-drafted. A patient asking Dr. Ahmed about a rash goes to Dr. Ahmed's column. A patient asking about billing goes to reception. A patient asking about lab results goes to whoever runs the lab. Every conversation has an owner.

For every question routed to a doctor, the AI drafts a suggested reply. The draft uses the patient's history, the last visit's notes, the current prescription, and the knowledge base. The doctor reads the draft, edits what they want to change, and sends. Total response time drops from hours to under a minute for most conversations.

The full conversation history stays on the patient's profile - including which parts were AI, which parts were the doctor, and any private notes. Next visit, the doctor scrolls back and sees exactly what was discussed last week, so nothing gets forgotten between visits.