The reminder call, without the reminder call
24-hour reminders that halve your no-show rate
Hi Marwan 👋 You have an appointment with Dr. Ahmed tomorrow at 4:30 pm. Can you make it?
The problem
Egyptian no-show rates hover around 30%. Reception spends the afternoon calling tomorrow's patients to confirm, and half of them don't pick up. Then a third of the ones who did confirm don't show anyway.
Auto Reminders
The reminder is a WhatsApp message sent exactly 24 hours before every appointment. It's warm, in the patient's language, and includes a clear ask: 'Confirm' or 'Cancel'. One tap either way, and the appointment card on the board updates itself. Reception doesn't lift a finger.
If the patient cancels, the slot re-opens on the board and Kashfy tells anyone on a waiting list they can take it. If they confirm, the visit is marked green and reception knows to expect them. If they ignore the reminder, the AI sends a gentler follow-up 4 hours before the appointment; if still no reply, the visit is flagged as 'unconfirmed' so reception can call if they want.
No-shows are detected automatically. If a confirmed patient hasn't checked in 15 minutes past their slot, the card goes yellow. 30 minutes past, it's marked no-show and the doctor can move to the next patient without a conversation about it. The no-show gets tagged on the patient's profile - so next time they book, the AI can politely ask for confirmation upfront.
Inside
- Exactly 24 hours before every appointment
- One-tap confirm / cancel from WhatsApp
- Gentle 4-hour follow-up for patients who didn't reply
- Auto-detected no-shows update the board without human input
- No-show patterns flagged on the patient profile for future visits
- Templates you can rewrite in your clinic's voice
- Different reminder rules for high-value visits (procedures, packages)
- Cancelled slots automatically offered to your waiting list
Who this is for
High-no-show clinic (ophthalmology, dermatology)
Long slots + patients who forget = no-shows. Reminders cut the no-show rate roughly in half in the first month.
Clinic with a waiting list
A cancelled slot from tonight is automatically offered to whoever's on the waiting list. What used to be lost revenue becomes recovered revenue.
Procedure-heavy clinic where every visit matters
Filler, laser, minor surgery - each one is expensive to prepare for. Custom reminders start 48 hours out instead of 24, with prep instructions attached.
Common questions
Can I send reminders more than 24 hours in advance?
Yes. Per-service reminder rules let you send 48h, 72h, or even week-out reminders for procedures that need prep.
What if the patient replies with a question instead of confirming?
The AI handles the question and confirms the appointment separately. Their message becomes a normal conversation - not a broken reminder.
Can I disable reminders for specific patients?
Yes. VIP patients or specific relationships can be excluded from the reminder queue.
Do reminders count toward my booking quota?
No. Reminders are unlimited and included in every plan - they never touch your booking quota.
Ready to run auto reminders on Kashfy?
First 50 bookings free. No card, no clock.
