The reviews you're already earning, captured
Ask automatically, respond centrally
4.8
from 213 reviews
Excellent service, doctor was very respectful 🙏
Booking on WhatsApp was so easy
Everything's great, reception's a bit crowded
The problem
Great clinics have great patients, but nobody asks them to leave a review. Google shows 3 old reviews from 2019. Meanwhile, the mediocre clinic down the road has 200 reviews and wins the search.
Patient Reviews
Two hours after every completed visit, Kashfy sends a short WhatsApp asking the patient to rate the experience 1-5 and leave a comment. The timing is deliberate - long enough for the visit to be over, short enough that the memory is still sharp. Response rates hit 40-60%, way higher than the 5-10% you'd see with email surveys.
Positive reviews (4-5 stars) can be automatically forwarded to Google Business - so patients who loved you actually leave a public review, growing your Google presence organically. Negative reviews (1-3 stars) stay internal, giving reception a chance to make it right before anything goes public.
The dashboard breaks reviews down by doctor, by service, and over time. A dermatologist whose average dropped from 4.8 to 4.2 last month sees it in the report before it becomes a pattern. A specific service that's getting low ratings can be investigated - is it the price, the wait, the doctor, the room? - and fixed.
Inside
- Auto-request 2 hours after a visit is marked done
- 1-5 stars plus free-text feedback
- Positive reviews auto-forwarded to Google Business (optional)
- Negative reviews stay internal for you to address
- Per-doctor and per-service average tracking over time
- Trend alerts when a doctor's rating drops
- Respond privately to any review without leaving the dashboard
- Public review page on your clinic profile
Who this is for
New clinic building Google presence
You've been open 6 months and have 8 Google reviews. Auto-forwarding positive Kashfy reviews adds real reviews over time without begging patients.
Multi-doctor clinic tracking quality
Compare doctors on same-week basis. If one is consistently rated lower, coach them - or reassign patients until things improve.
Service-line business (packages, procedures)
A specific package is losing money. Reviews reveal patients hate the wait time. Fix the scheduling, rating recovers, and the package sells again.
Common questions
Can I disable auto-review requests for sensitive visits?
Yes. Per-service, per-doctor, or per-patient rules can suppress the review request when it's inappropriate.
How does Google Business auto-forwarding work?
Kashfy sends the patient a pre-filled link to your Google review page after they submit a positive review internally. They tap once, and it posts.
What if a patient leaves an unfair 1-star review?
It stays internal (not on Google). You can reply directly to the patient on WhatsApp to resolve it, and often turn it into a 5-star update.
Can I customize the review request message?
Yes. The default is warm but neutral - you can rewrite it in your clinic's voice, or vary it by doctor.
Ready to run patient reviews on Kashfy?
First 50 bookings free. No card, no clock.
