Refund Policy

Kashfy offers a 7-day free trial on every plan — no credit card required. You only incur a charge after you explicitly choose to continue beyond the trial period. This policy governs refunds on paid subscriptions.

We want every clinic to feel confident trying and using Kashfy. If something goes wrong on our end, we will make it right.

Your first 7 days on any Kashfy plan are completely free. No payment method is required to start.

If you cancel before the trial ends, you will not be charged anything. No refund request is necessary.

If you do not cancel before the trial expires, your chosen plan begins and you are billed for the first month or year, as applicable.

You may cancel your Kashfy subscription at any time from your clinic's Billing settings. Cancellation takes effect at the end of your current billing period — you retain full access until that date.

Unused days within a paid period are not refunded. For example, if you cancel on day 10 of a 30-day monthly cycle, the remaining 20 days are not reimbursed.

Annual subscribers who cancel mid-year are not entitled to a prorated refund for the unused months, unless the cancellation falls within the 7-day statutory window described in Section 4.

In accordance with Article 17 of Egyptian Consumer Protection Law No. 181/2018, you have the right to cancel your first paid subscription within 7 calendar days of the initial charge and receive a full refund, provided you have not activated the core features of the platform.

"Activation" means connecting a WhatsApp number, adding doctors and schedules, embedding the website widget on a live site, or initiating AI-assisted patient conversations through the Service.

If you activated the Service before submitting your cancellation request, the statutory 7-day refund right does not apply, as the digital content has been made available and consumed at your request per Article 17(3) of the law.

To exercise this right, contact us within 7 days of your first charge using the details in Section 7.

If a documented technical failure on Kashfy's part prevents you from using a substantial portion of the Service for an extended period, you may be entitled to a prorated service credit or partial refund covering the affected period.

To qualify, you must: (a) report the issue through our support channels while it is ongoing, and (b) provide reasonable detail about the impact on your clinic's operations.

Intermittent performance degradation, third-party outages (including WhatsApp/Meta infrastructure), or issues resulting from your own configuration or hardware do not qualify as service defects under this provision.

The following are explicitly excluded from refund eligibility:

Service accessed after activation. Once core platform features have been used — including AI-assisted bookings, WhatsApp integration, or the website widget — the digital service has been delivered and is non-refundable.

Cancellation after the 7-day window. Subscription fees for periods already billed and beyond the statutory window are non-refundable.

Dissatisfaction with AI outcomes. Kashfy provides an intelligent automation tool, not guaranteed booking volumes or patient outcomes. Dissatisfaction with AI conversation quality or patient response rates is not grounds for a refund.

Overage charges. Per-booking overage fees billed for bookings already processed are non-refundable.

Change of mind. A change in business direction, reduced clinic activity, or no longer needing the product does not entitle you to a refund outside the trial or statutory window.

Kashfy subscriptions renew automatically at the end of each billing period (monthly or annual) at the same plan and price, unless you cancel beforehand.

We send a renewal reminder by email before each annual renewal. Monthly renewals do not generate a separate notice.

You may cancel auto-renewal at any time from your Billing settings without penalty.

To request a refund under any eligible provision of this policy, please contact us using one of the following channels:

WhatsApp: Send a message to +20 104 205 4475 with your clinic name, registered email address, and the reason for your request.

Email: Write to support@kashfy.site with the subject line "Refund Request" and include your clinic name, account email, date of charge, and a brief description of the issue.

We aim to review all refund requests within 3 business days. If your request is approved, the refund will be processed to the original payment method within 7–14 business days depending on your bank or card issuer.

If you are not satisfied with our response to a refund request, you may escalate the matter to the Egyptian Consumer Protection Authority (CPA) in accordance with the procedures established under Law No. 181/2018.

This policy is governed by Egyptian law. Any dispute that cannot be resolved amicably will be subject to the exclusive jurisdiction of the competent courts of Cairo, Egypt.

We may update this Refund Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page.

Continued use of the Service after changes are posted constitutes acceptance of the revised policy.