Terms of Use

These Terms of Use (the "Terms") constitute a legal agreement between Kashfy ("we", "our", "us", "Kashfy") and the individual or entity that accesses or uses our platform, dashboard, hosted clinic pages, embeddable chat widget, WhatsApp integration, mobile presence, and any related services (together, the "Service").

By creating an account, clicking a button that indicates acceptance, or otherwise accessing the Service, you represent that you have read these Terms and agree to be bound by them. If you are entering into these Terms on behalf of a clinic, business, or other legal entity, you represent that you have the authority to bind that entity to these Terms, and "you" refers to that entity.

If you do not agree to these Terms, do not access or use the Service.

Account means a registered user identity permitting access to the Service.

Clinic or Workspace means the tenant that owns a subscription and to which doctors, patients, appointments, and knowledge-base entries belong.

Owner means the individual who registers a Clinic account and holds the highest permission tier.

Team Member means an individual invited by an Owner to collaborate within a Clinic workspace.

Patient means an end user who contacts the Clinic through the widget, hosted public page, or a WhatsApp number linked to the Service.

AI Receptionist means the automated conversational agent that responds to Patients on behalf of the Clinic.

Subscription Plan or Plan means the tier of Service to which the Clinic subscribes (currently Solo, Team, or Clinic).

Content means any text, image, document, message, appointment, or other material submitted to, generated within, or displayed through the Service.

To use the Service you must be at least eighteen years old and capable of forming a binding contract under applicable law. The Service is intended for licensed healthcare practices and their authorised staff in the Arab Republic of Egypt, though we may serve clinics in other jurisdictions at our discretion.

By registering, you represent that all information you provide is true, complete, and current, and you undertake to keep it updated.

You must register for an Account to access most features of the Service. When you register you must choose a strong password, protect it, and not share it with any third party. You are responsible for all activity that occurs under your Account, whether or not you authorised the activity.

You agree to notify us promptly of any unauthorised use of your Account or suspected security breach. We may suspend or terminate an Account we reasonably believe is compromised.

You may not create an Account using false identity information, impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity.

The Service is offered under tiered Subscription Plans. Details of the currently available Plans, their included monthly bookings, overage rates, doctor limits, and prices are set out on the pricing page and may be updated from time to time.

You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

- use the Service in violation of any applicable law, regulation, or third-party right;

- transmit or store any material that is unlawful, defamatory, obscene, abusive, harassing, threatening, hateful, discriminatory, or otherwise objectionable;

- impersonate any person or entity or misrepresent your affiliation;

- send unsolicited commercial communications, bulk messages, or marketing broadcasts through a linked WhatsApp number in a manner that violates messaging-platform policies or applicable anti-spam laws;

- use automated means to access the Service, scrape data from it, or interfere with its normal operation, except through APIs we expressly provide;

- attempt to reverse-engineer, decompile, or otherwise derive the source code, underlying data models, prompts, or trade secrets of the Service;

- probe, scan, or test the vulnerability of the Service, or breach or circumvent any security or authentication measures, without our prior written authorisation;

- resell, sublicence, or otherwise commercially exploit the Service to third parties, except as a Clinic serving its own patients;

- use the Service to develop a competing product;

- upload viruses, malware, or any code intended to harm the Service or its users.

We reserve the right to investigate suspected violations and to suspend or terminate Accounts that we determine, in our reasonable discretion, have violated this section.

The Service is a scheduling and communication tool. It is not a substitute for professional medical advice, diagnosis, or treatment. The AI Receptionist may answer general questions and manage appointments, but it does not provide clinical judgement.

No emergency handling: the Service is not designed to handle medical emergencies. If a Patient describes an emergency or life-threatening situation, they must contact local emergency services immediately.

Clinical decisions remain with the Clinic: any decision regarding diagnosis, treatment, medication, or referral is the sole responsibility of the licensed practitioner. The Clinic must review the AI Receptionist's messages and correct any inaccuracies before relying on them clinically.

Accuracy: while we take reasonable measures to keep the AI Receptionist's replies grounded in the Clinic's own knowledge base, artificial-intelligence models can make mistakes. The Clinic is responsible for verifying that critical information (such as operating hours, prices, doctor availability, and insurance rules) is accurately reflected in its knowledge base.

Some Content within the Service is generated automatically by artificial intelligence, including replies delivered to Patients, appointment summaries, and other outputs.

As-is provision: AI-generated Content is provided on an "as-is" basis. It may contain errors, misinterpretations, hallucinated details, or outdated information.

Attribution and responsibility: the Clinic is responsible for reviewing and, where appropriate, correcting AI-generated Content that is sent to Patients or entered into permanent records.

No training on your data: we do not permit our AI service providers to use Clinic Content to train foundation models.

Fair-use expectation: excessive automated generation attempts that appear intended to enumerate model behaviour, exfiltrate embedded instructions, or otherwise abuse the underlying AI provider may result in throttling or suspension.

You retain all rights, title, and interest in the Content that you or your Clinic submits to the Service, including clinic profile information, doctor records, knowledge-base entries, patient records, appointments, and messages you send.

You grant Kashfy a worldwide, non-exclusive, royalty-free licence to host, store, transmit, display, adapt, and otherwise process such Content solely as necessary to provide the Service to you and to operate, maintain, secure, and improve the Service.

You represent and warrant that you have all rights necessary to submit the Content, that submission of the Content does not infringe any third-party rights or violate applicable law, and that you have obtained any consents required from Patients or other individuals whose personal data is included in the Content.

The Service, including its software, user interfaces, prompts, brand marks, and documentation, is owned by Kashfy or its licensors and is protected by copyright, trade-secret, trademark, and other applicable laws.

Subject to your compliance with these Terms and payment of applicable fees, Kashfy grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the subscription term to access and use the Service solely for your Clinic's internal business purposes.

You may not use the Kashfy name, logo, or other brand marks without our prior written permission except in factual references to us being your service provider.

The Service allows you to embed a chat widget on your website and to link a WhatsApp number so that the AI Receptionist can respond to Patients through that channel.

Widget: you may embed the widget only on websites that you own or are authorised to modify. You must not modify the widget code in a way that misrepresents the source of the Content it delivers.

WhatsApp: linking a WhatsApp number to the Service creates a technical integration that allows our platform to send and receive messages through that number on your behalf. You represent that you have the right to use that number for the purpose of communicating with Patients, that you will comply with the policies of the underlying messaging platform (including but not limited to prohibitions on unsolicited bulk messaging), and that you will honour Patient requests to stop receiving messages.

You acknowledge that Kashfy has no control over the policies of the underlying messaging platform and is not liable for actions taken by that platform against a linked account.

The Service may include or interoperate with third-party products or services (for example, payment gateways, messaging platforms, analytics tools, or your own website). Kashfy is not responsible for such third-party services and does not endorse them. Your use of any third-party service is governed by that service's own terms and policies.

From time to time we may make experimental, preview, or beta features available. Such features are provided "as-is" and may be changed, restricted, or discontinued at any time without notice. We may impose additional terms on the use of beta features and may exclude them from any service-level or availability commitments.

By you: you may cancel your subscription at any time from your account settings or by contacting support. Cancellation takes effect at the end of the current billing cycle.

By us - for cause: we may suspend or terminate your access to the Service immediately, without notice, if you breach these Terms, fail to pay amounts due, use the Service in a way that harms other users or the Service itself, or where required by law.

By us - for convenience: we may terminate or suspend the Service, or discontinue features, with reasonable prior notice, in which case unused prepaid fees for the affected features will be refunded on a pro-rata basis.

Effect of termination: upon termination, your right to access the Service ceases. We will retain your Content in accordance with our Privacy Policy and applicable law. You may request an export of your data within a reasonable period following termination.

During the subscription term and for a limited period thereafter, you may request an export of your Clinic's Content in a structured, commonly used format. We will use reasonable efforts to fulfil the export request within a reasonable time.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. KASHFY SPECIFICALLY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT AI-GENERATED OUTPUTS WILL BE ACCURATE, RELIABLE, OR SUITABLE FOR ANY PURPOSE. YOU USE THE SERVICE AT YOUR OWN RISK.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KASHFY, ITS AFFILIATES, OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF KASHFY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

KASHFY'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID BY YOU TO KASHFY IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EGYPTIAN POUNDS.

Some jurisdictions do not allow the exclusion or limitation of certain damages. To the extent such laws apply, the limitations above shall apply to the maximum extent permitted by such law.

You agree to defend, indemnify, and hold harmless Kashfy, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

- your violation of these Terms;

- your Content, including any claim that your Content infringes any third-party right or violates any law;

- your use of the Service in violation of any law or third-party right;

- any dispute between you and your Patients or Team Members;

- any clinical decision or action taken by your Clinic in reliance on the Service.

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-laws principles. Any dispute arising out of or in connection with these Terms or the Service that is not resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Cairo, Arab Republic of Egypt.

We may revise these Terms from time to time. When we make material changes, we will provide reasonable prior notice, for example by email to the Account owner or through a notice within the Service, and will update the "Last updated" date at the top of this page. Your continued use of the Service after the effective date of a revised version constitutes acceptance of the revised Terms. If you do not agree, you must stop using the Service.

Entire agreement: these Terms, together with the Privacy Policy and any additional terms referenced within the Service, constitute the entire agreement between you and Kashfy regarding the Service, and supersede all prior agreements on the subject.

Severability: if any provision of these Terms is held to be unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Waiver: no waiver of any provision of these Terms shall be effective unless in writing and signed by an authorised representative of Kashfy.

Assignment: you may not assign these Terms without our prior written consent. Kashfy may assign these Terms freely, including in connection with a merger, acquisition, or sale of assets.

Force majeure: Kashfy shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including natural disasters, acts of government, war, terrorism, labour disputes, or internet or telecommunications failures.

Notices: notices to you may be provided via email to the address associated with your Account or through the Service. Notices to Kashfy should be sent to hello@kashfy.app.

Language: these Terms are made available in Arabic and English. In the event of a conflict of interpretation, the Arabic version shall prevail.

If you have questions about these Terms, please contact us:

By email: hello@kashfy.app

By WhatsApp: available from the contact page.

By post: Kashfy team, Cairo, Arab Republic of Egypt.