What You Can Do
- Send messages to patients who have explicitly opted in to receive WhatsApp marketing messages from your clinic.
- Create campaigns for appointment reminders, lab results, and special offers.
- Track per-campaign statistics: sent, failed, and skipped.
What Is Not Permitted
- You may not send messages to any number that has not provided explicit consent. Such messages are automatically skipped and do not consume credits.
- You may not upload external contact lists.
- You may not alter the template structure or format. This is managed exclusively by Kashfy.
How Patient Consent Works
Kashfy's AI agent asks each patient for consent immediately after a successful booking. If the patient agrees, their number is added to your opted-in list. If they decline, no marketing messages will ever be sent to that number.
Credits & Deductions
- One credit is deducted for each successfully delivered message.
- Skipped messages (non-consented numbers) do not consume credits.
- When your credit balance reaches zero, all campaigns pause automatically until recharged.
Campaign Quality
- Send only genuinely valuable content and avoid excessive promotional messaging.
- Do not send repeated messages to the same patient within a short time frame.
- Keep content clear, concise, and directly relevant to the patient.
If patients report or block your messages, Meta may suspend your message template. Kashfy reserves the right to pause any campaign that violates Meta's policies or our own.
